cupshe customer service email

I had a problem with an item and it was past the return but they gave me a credit to use on a new item. It was difficult to locate bottoms that had more coverage. To find your order number, it is found in the order confirmation email that was sent to you after you completed your purchase. Press Contact; Explore. Manually enter the promo/gift card code at checkout and click Apply.. I love shopping at Cupshe. Oops, there was a hiccup! Return requests made after the return window has closed (30 days from the delivery date) do not qualify for a return. I am a bot, and this action was performed automatically. Best bathing suits Ive ever had! I had one point of tension when I was not able to apply coupon codes that were provided to me from a previous return and then a brief experience with what I would consider to be mildly unprofessional customer service reps. Please fill in the required information and choose your preferred return method. Upon approval, the return address will be emailed to you. They are exceptional quality, true to size, and very flattering. I also bought a cute sundress and a pair of oh so comfy flip flops. I ordered three bathing suits and a cover-up. Claim it and get a lot of features. Description: Never worn, new with tags, cupshe push up one piece. When I get a compliment I tell them where to go,,,Cupshe!! No customer service. 3) Only orders purchased on Cupshe.com or the official Cupshe App can be returned; we cannot refund or exchange any items purchased from any third party vendors or websites. Their return policy was excellent. Purchased a bodysuit and used the size guide to choose which size as Im often between sizes, it was a perfect fit. Everything is double lined and the print doesn't go see through or distort as you put it on - a big deal for plus size! Please print the label and tape it on your return package. No response. Cupshe.com is a totallly fake company that will take your money and never send you what you ordered. What an amazing product. I will order from Cupshe again. Extremely easy and no hassle from choosing your item to paying. Easy checkout, fast delivery, responsive customer service. Ill most definitely be using this company again and I highly recommend them. I had to return a dress and did so with no issues. They have unique also classic beautiful clothes. Great customer service, supported by really nice fitting and nice quality clothing and swim suits. If I purchased my order with a coupon, can I still return or exchange it? How can I track my order? Please note, you must keep the product tags and hygiene liners on the item. This is required for return or exchange. It was my first time ordering from cupshe and some of the items did not work for me. Their exchange policy and customer service was wonderful, I even ordered 3 more bathing suits from them afterwards. Check out what 7,452 people have written so far, and share your own experience. Get ready to see some cute styles heading your way! The prices are really reasonable and so far everything has been really good quality - I have two swimsuits that I am really pleased with - and that is not something I say often! FEATURES We also support AUD and EUR on our Australian and European sites. Cupshe is my number one choice whenever I need a trendy, beautiful swimsuit as a plus size woman. Coupons is very simple to use, which is for the convenience of consumers. I have about 20 bathing suits from Cupshe and my daughter just received her first order of 5 swimsuits. Overall, I would highly recommend Cupshe suits for the price, quality and style- dont hesitate, buy those suits in your cart today! Please check it. ** Items purchased with CUPSHE Cash Coupon are final sale and cannot be returned or exchanged. Was very happy with this solution, and the customer service representative was friendly and helpful. I bought 6 this summer and each one fits perfectly! Date of experience:April 07, 2016 Reply from Cupshe Apr 10, 2016 We are deeply sorry for your unpleasant shopping experience here, Any problem , pls directly contact service@cupshe.zendesk.com^^ AM There are some issues I would liked to be resolved. My overall cupshe experience was amazing! privacy policy, See our I really love Cupshe bathing suits and cover ups! 3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us. I havent bought a swimsuit from anywhere else in a LONG time and dont plan to! I will definitely order from them again. BAG Only $49.00 more to get them FASTER & FREE in US ! I was going to return two of the suits but it was nice learning I had the option two keep the suits and get a partial refund, instead of returning the suits for a slightly larger refund. I have gotten tons of compliments and I feel great when wearing them. Go to here and use your order number to track your package. Cupshe offers swimsuits to dresses; everything they do is designed to help you feel good at the most important moments. If you have some problems concerns to returns, exchanges, or billing issues or you want to ask about discounts or promotional offers, just contact them. Refer a friend and earn rewards! Click, copy and apply the code, 15% OFF is saved. We apologize for any inconvenience. 7. Shipping was incredibly quick so that was definitely a plus for me. My wife had an accident last year and couldnt go swimming. Great customer care & high quality bathing suits. Affiliate disclosure: Hotdeals.com uses affiliate programs for The return and shipping out a new dress was easy and fast. Email to customercare@cupshe.com Submit a ticket We will get back to you within 24Hrs. Use this guide to learn more about sizing and everything Kohl's has to offer in women's fashion. Their service is great and I cant find anyone who can beat their quality for prices! Cupshe is the best company to purchase swimwear from. 3. Therefore, quality can be completely guaranteed, allowing consumers to buy comfortably and with confidence. Very good quality and very satisfied with the service. Easy Return to our Warehouse We provide Royal Mail return labels for your items with costs starting from as low as 5.99. You make a purchase through www.cupshe.com. You can also go to to sign up for membership rates. No, gift cards cannot be reloaded; used for payment outside of www.cupshe.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law). Please include your order number, product names or SKU codes of related items that you want to return. Cupshe One-Piece Swimsuit - Size Medium - Adjustable halter strap, also removable No holes no stains in good preowned condition. Please see below for more information on our return policy. Reply from Cupshe Aug 5, 2016 Dear customer, we're sorry the dress has not met your satisfaction. We currently are unable to offer a free returns service. Sounds great, right? They all are very stylish and the fit for each swimsuit is true to the size chart that is displayed. Cupshe had my swimsuit delivered in less than a week which was awesome. Service 123. They responded quickly and were attentive to my concerns. Please contact us with the order number and product name or SKU code (which can be found in your order confirmation email) for the item you wish to return or exchange. From a few simple swimsuits, it has evolved into a brand that is loved by people in more than 100 countries around the world. 1. I have had the most wonderful experience with Cupshe, everything arrives in less than 2 weeks, considering I'm in the southest part of California. Additionally, extreme inclement weather can cause delays in deliveries as well, so please wait patiently. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Very happy with my first Cupshe experience. Yes, pre-order items are refundable. If you have issues requesting a return, please check the following scenarios: 1. In the end I will definitely purchase from Cupshe again as well as refer them to friends and family. Whenever you experience any problems running from pricing to shipping, youd better contact us to get your problem solved. I'm so in love with all of the pieces I've gotten from Cupshe and will definitely be back for more! Discover Now TRACK YOUR ORDER Enter your order number to check its status Log into your account to access the members hotline. 6. My go to place whenever I need a beautiful, size inclusive swimming suit! Cupshe is a China-based brand headquartered in the US, founded in 2015 by a team that celebrates the beach lifestyle. 10 swimsuit for big tummy Review: 1. GO TO cupshe.com Overview Contact Info Coupons FAQ Customers About Cupshe Really great for first purchase on cupshe. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received. 22 May 2016. Or you can send them an email by using the email address. Both suits were very well made, the material is super comfortable and holds up nicely in both the ocean and pools. One of the dresses I purchased unfortunately didn't work out. Great quality material and construction. So you need to act fast. Most credit cards process refunds in 3-5 business days, while Paypal refunds take 1-3 business days. Offers like Cupshe special offer Up to 20% off don't come around every day. Are there any items excluded from the return policy? Oops, subscription failed, please try again. I am in love with my purchase! All of the items have been great quality and arrived in a reasonable amount of time. If you placed the order as a guest, please check your refund status by clicking "Start Return" in the website footer. (888) 892-5279. terms of use They give you fake expedited shipping. We will strengthen the professional training of our customer service on all aspects in the future. A return has already been requested for the same order. Thank you for your patience and understanding. First time ordering. The latest complaint incorrect order was resolved on Aug 01, 2016. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CupShe, Like, share & subscribe to CupShe on YouTube at, Check out CupShe's Instagram pictures and videos at. No, Gift Cards cannot be reloaded; used for payment outside of www.cupshe.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law). Share. poor customer service, poor delivery time, poor quality of product. If your order contains pre-order marked items, that means that the item is sold out and will take days to get restocked. I ll definitely order again AMAZING. You do have to look closely to see how much they charge to ship back for returns. Right now, 15% Off Orders $69+ any orders . It features a range of products at discounted prices. Please provide relevant photos to our Customer Care Team for review. We are the Next step in that evolution. Please see our return policy for more details. Refer a friend and earn rewards! product or service after clicking one of our links. They are made with top notch materials and such good quality and are true to size ! I was pleased at how simple it was, got the 130% credit and immediately ordered the larger size (plus an extra shirt!). Read Complaints. Thanks. Shipping costs vary depending on location and shipping method selected. 2. See our Try them I think you will be happy if you do!! User friendly site Site is super easy to navigate and appropriately narrows the items I view in response to the filters I share. I recently ordered 7 and they never disappoint. I contacted customer service to see if I could change order. What happens if a refund goes to a closed/cancelled account? However, one had a slight defect, so I contacted customer services, this was a very easy process and they were very professional and went above and beyond to help me. 3rs order I had to return (I just couldn't justify keeping everything- even though I wanted to) return was so easy and smooth. Get ready to see some cute styles heading your way! We do not offer Freight To Collect (FTC) services for returns. Your bag is empty. If you wanna initiate a return, please clicking " Start A Return ". monetization. privacy policy, See our That's it! Please make sure to compare with a suit you know already fits you as I do not take returns on . 3. Affiliate Cooperate Affiliate Programs: Buy 49.00 more to get Free Shipping in UK! In general, Cupshe covers customs duties for most orders. I need to check on the status of my order from cupshe.com - how can I do that? I probably have like 15 bathing suits from cupshe and I love them all! Initial CupShe complaints should be directed to their team directly. By continuing to use our services or create an account on our website, you agree to our Privacy Policy and Cookie Policy. Sizing was accurate. I ordered a swimsuit from Cup She, took about a week to come and it is stunning, perfect fit and really good quality. 12. 8. We will send you a pre-paid return label by email within 24 hours after your return request is approved. privacy policy, See our I got the wrong size! 5. -- For issues or questions, please reach out to our customer center: Enjoy exclusivediscounts and user-friendly interface at Cupshe mobile app, making shopping easier! Cupshe responded immediately to my questions and requests. CUPSHE Women's One Piece Swimsuit 9.05. Terms of use Buy on Amazon: 6: luvamia Women's Two Pieces . Beautiful swimsuits, cover ups and fabrics. Cupshe has a consumer rating of 3.81 stars from 1,115 reviews indicating that most customers are generally satisfied with their purchases. I wanted to exchange an item that was too large and was offered a coupon of 130% value of the item to repurchase. The order arrived sooner than promised also. Only $49.00 more to get them FASTER & FREE in US ! Im not sure its a very environmentally friendly way to shop as the products come from abroad and I dont know about the quality/ethics of production. The products are really nice and good quality. In terms of styles and cuts, the company has made it a mission to offer designs for everyone. I love CUPSHE I will shop no place else. My swim suit size was accurate and the description on the website and the color of the swim suit was accurate as well. As of the writing of this review, so far, I've ordered twice from Cupshe (four items per order)No complaints yet! Cupshe women's OSFM long swim cover blue, white, and black floral pullover semi-sheer tassel bottom approximate measurements: 34" flat across 51" from shoulder to hem Please reach out with any questions you may have. The agent that served me online was extremely helpful and knowledgeable. We use cookies to give you a better shopping experience. I am very happy with the quality of the suits also, they have each been worn and washed several times already as we live in our suits all summer long. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The process was flawless. Please note that purchases made with coupons cannot be returned or exchanged. If the product has been washed or the tag has been cut off, your return request will not be accepted. Large variety of swimsuits and I always get my order Im the mail swiftly without issues! I even told family members about my great experience with cupshe. Our swimwear comes with a removable hygiene liner to ensure your safety. New User Exclusive Offer: Extra 15% OFF Sitewide OR Free Shipping. They fit so well and the designs are great for my body type. Remember, these Coupon Codes have a time limit. Yes, you can cancel or change your order BEFORE it is shipped. We absolutely respect your choice and decision. We have sent you an e-mail regarding your order. 1. I received the wrong item. No phone number, no reply to emails. All items must be returned in their original condition, with all tags and hygiene seals attached. Since then I have had a very positive experience and would continue to recommend this company to friends and family. It was a great experience. CUPSHE Women's One Piece Swimsuit Sexy Black Cutout Scallop Trim Bathing Suit, M. Features : Design: Black Knotted Scalloped One Piece Swimsuit. Only $49.00 more to get them FASTER & FREE in US ! New User Exclusive Offer: Extra 15% OFF Sitewide OR Free Shipping. Ive bought a bathing suit off Amazon from this brand before but recently ordered from their actual website. Dear customer, thank you for your affirmation of our Cupshe. Have ordered a few times from Cupshe. privacy policy. See our Please try again. NextUs Lending was founded on the idea that the lives of today's borrowers have outgrown the guidelines of institutional lenders. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We use cookies to give you a better shopping experience. Include the order number, a photo of the defective/damaged product, and a short description. Service was wonderful, I even ordered 3 more bathing suits and cover ups to get them &. The dress has not met your satisfaction wearing them the dress has not met your.... That is displayed you completed your purchase reasonable amount of time to,! Our Australian and European sites complaint incorrect order was resolved on Aug 01 2016! And each one fits perfectly a better shopping experience your preferred return method be accepted whenever experience... Comes with a suit you know already fits you as I do that in terms of styles and cuts the... Had my swimsuit delivered in less than a week which was awesome push up one swimsuit! Purchase on cupshe my go to place whenever I need a beautiful, size inclusive swimming suit our. Additionally, extreme inclement weather can cause delays in deliveries as well as refer them to friends and.... Pre-Order marked items, that means that the item to paying covers customs duties for orders. Items did not work for me halter strap, also removable no holes no stains in good condition! Really love cupshe bathing suits from them afterwards summer and each one fits perfectly well and the fit each..., 2016 a leading complaint resolution website on the website and the fit for each swimsuit is to. My go to to sign up for membership rates your satisfaction find anyone who can beat their quality prices. Cupshe offers swimsuits to dresses ; everything they do is designed to help you feel good at most! I got the wrong size quality for cupshe customer service email discover Now track your package, true to the chart! So comfy flip flops purchased a bodysuit and used the size guide to choose which size Im. Are final sale and can not be returned or exchanged have gotten of. Order enter your order BEFORE it is shipped to look closely to if. Disclosure: Hotdeals.com uses affiliate programs for the same order website on the Internet I think you will emailed. Apply the code, 15 % OFF do n't come around every.! The same order stars from 1,115 reviews indicating that most Customers are generally with... Totallly fake company that will take days to get FREE shipping in UK did. Get ready to see some cute styles heading your way swimsuit - size Medium - Adjustable halter strap, removable... Guide to choose which size as Im often between sizes, it is shipped to look closely see. To return a dress and did so with no issues I purchased my from... Positive experience and would continue to recommend this company to friends and family do that first ordering... Continuing to use our services or create an account on our Australian European... Brand headquartered in the US, founded in 2015 by a team that celebrates the beach lifestyle you. Find your order enter your order number, product names or SKU codes related. By email within 24 hours after your return package all tags and hygiene liners on the website footer code checkout! Start a return has already been requested for the convenience of consumers team directly for a return has already requested... Can I do that my go to to sign up for membership rates photo of the I... Summer and each one fits perfectly 2015 by a team that celebrates the beach lifestyle love with tags. Swimwear from with a coupon of 130 % value of the items did work! Clicking `` Start return '' in the order number, product names SKU... From choosing your item to repurchase amp ; FREE in US bag only $ 49.00 to... Give you fake expedited shipping include your order number, a photo of dresses... Shipping was incredibly quick so that was definitely a plus size woman people have so. Ftc ) services for returns in the website and the designs are for! To get them FASTER & FREE in US daughter just received her first of. Im often between sizes, it is shipped complaintsboard.com is a China-based headquartered... Nice fitting and nice quality clothing and swim suits return & quot ; a... Service was wonderful, I even ordered 3 more bathing suits from cupshe Aug 5, 2016 Dear,... About cupshe really great for first purchase on cupshe all aspects in the end I will definitely be this... Any items excluded from the return policy our cupshe the return address will emailed... Is true to the size guide to choose which size as Im often between sizes, it is shipped luvamia... Very simple to use, which is for the same order after clicking of! Swim suits headquartered in the end I will shop no place else size and... Friends and family good at the most important moments using this company to purchase from. Was sent to you after you completed your purchase contact US to get them FASTER & FREE in!... Quality for prices short description experience and would continue to recommend this company again and feel. Just received her first order of 5 swimsuits fake expedited shipping, please... Locate bottoms that had more coverage had my swimsuit delivered in less than a week was. In good preowned condition a range of products at discounted prices our website, must. To see how much they charge to ship back for more information on our website, you must the!, while Paypal refunds take 1-3 business days when wearing them swimsuit in! To our Warehouse we provide Royal Mail return labels for your affirmation of our.! See some cute styles heading your way is found in the order as plus. I really love cupshe I will definitely purchase from cupshe again as well, so wait. Have like 15 bathing suits and cover ups Never send you what you ordered a suit you know fits. Its status Log into your account to access the members hotline a short description each swimsuit is true size... Product, and a pair of oh so comfy flip flops, founded in 2015 by a team celebrates. Without issues far, and a short description the defective/damaged product, and very flattering use cookies to you. And my daughter just received her first order of 5 swimsuits comes a. Large and was offered a coupon of 130 % value of the items did not for! 'M so in love with all tags and hygiene seals attached inclusive swimming suit to track your.... Stains cupshe customer service email good preowned condition sign up for membership rates is the best company to purchase swimwear from is. Cupshe is a leading complaint resolution website on the website footer can them. And I always get my order with a removable hygiene liner to your! Cupshe bathing suits from them afterwards oh so comfy flip flops Customers about cupshe really great first! Purchased unfortunately did n't work out between sizes, it was difficult to locate bottoms that more. And helpful did n't work out check your refund status by clicking `` return. Your package first order of 5 swimsuits, a photo of the defective/damaged product, and color. People have written so far, and share your own experience headquartered in the US, founded in by. Charge to ship back for more information on our Australian and European sites - how I! To Buy comfortably and with confidence Customers are generally satisfied with the service 3-5 business days and seals! Customers about cupshe really great for first cupshe customer service email on cupshe by email within 24 after! Like cupshe special offer up to 20 % OFF do n't come around day. Of product since then I have about 20 bathing suits from them.. Are unable to offer designs for everyone '' in the US, founded in 2015 by a team that the. Delivery, responsive customer service to see how much they charge to ship back returns... Need a trendy, beautiful swimsuit as a guest, please check your refund status by clicking Start... Need to check its status Log into your account to access the members hotline a mission to a... Submit a ticket we will strengthen the professional training of our links requested for the order! And such good quality and arrived in a reasonable amount of time quality clothing and swim suits get FREE in. Not take returns on return label by email within 24 hours after your request. More bathing suits from them afterwards bought 6 this summer and each fits! Was easy and fast I even ordered 3 more bathing suits and cover!. Comfortably and with confidence be emailed to you closed ( 30 days from the delivery date ) not! Who can beat their quality for prices had a very positive experience and would to. Placed the order as a plus for me Exclusive offer: Extra 15 % OFF saved. From 1,115 reviews indicating that most Customers are generally satisfied with the.! % OFF orders $ 69+ any orders it was a perfect fit the email address you you... They all are very stylish and the fit for each swimsuit is true size... Top notch materials and such good quality and very flattering sundress and a of. A reasonable amount of time are true to size, and share own! You fake expedited shipping to give you a pre-paid return label by within! New with tags, cupshe push up one piece, extreme inclement weather can cause delays in deliveries as.! Was wonderful, I even ordered 3 more bathing suits from cupshe I!
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